Send Service Mode screenshots, short videos, and logs. A former Tesla, Rivian & Waymo specialist reviews everything offline and returns a clear written report — in English, Português, or Español — with options and next steps. No live screen-share required.
Ideal for owners in Brazil, Portugal, Mexico, Spain, and Spanish-speaking communities in the US — plus anyone who can’t visit our Santa Clara shop yet.
Async only — you send the evidence; we review offline and write the report. No live Toolbox screen-share session.
From your Tesla’s Service Mode (or owner screens), capture screenshots of alerts, DTC lists, thermal/HV pages, battery stats, and short videos of symptoms. Export any available logs if you know how — we’ll guide you after intake.
Message WhatsApp +1 650-661-7440 or email admin@evprofix.com with year/model, VIN if available, country, preferred report language (EN/PT/ES), and your files.
We review your materials carefully — the same diagnostic mindset we use in the Santa Clara shop. If more screenshots are needed, we ask once, clearly, instead of guessing.
You receive a written report in English, Português, or Español: likely root cause, what to fix first, what can wait, and whether you need local shop work or can continue with parts/procedures abroad.
Honest scope so you know when remote is enough — and when the car needs hands-on work.
Bay Area owners: book in-person at our Santa Clara shop after the remote report if needed.
Official Tesla Toolbox remote access always requires the vehicle owner’s authorization. We do not offer covert access, and our standard remote product is async file review — not a live Toolbox screen-share session.
If a separate authorized Toolbox session is ever appropriate, it is discussed up front with the owner — never assumed.
Clear intake first. No invented “special remote package” price.
Framing: Remote diagnostics follows our General Diagnostic approach — $180 / hour — after we see what you send. Simple cases may be a short review; complex multi-system packs of screenshots/logs are quoted after intake so you know the expected range before we deep-dive.
Payments: Credit card (Square) and Zelle to 650-661-7440 (Cash/Venmo OK for local jobs). International clients: we’ll confirm the best payment method during intake.
Prefer a formal booking request? Use Book → Online/Remote Diagnostics.
Para donos no Brasil, Portugal e comunidades de língua portuguesa.
Envie capturas de ecrã / prints do Service Mode, vídeos curtos dos sintomas e logs (se tiver). Analisamos offline e entregamos um relatório escrito em Português (ou EN/ES) com causas prováveis e opções — sem partilha de ecrã ao vivo do Toolbox.
WhatsApp: +1 650-661-7440 · Email: admin@evprofix.com · Preço alinhado ao diagnóstico geral (~US$180/hora) após intake.
Para dueños en México, España, Latinoamérica y comunidades hispanohablantes en EE.UU.
Envía capturas del Service Mode, videos cortos de los síntomas y logs si los tienes. Revisamos sin sesión en vivo y entregamos un informe escrito en Español (o EN/PT) con causas probables y opciones. No ofrecemos acceso encubierto a Toolbox.
WhatsApp: +1 650-661-7440 · Email: admin@evprofix.com · Precio según diagnóstico general (~US$180/hora) tras la recepción de datos.
WhatsApp is usually fastest for photos and videos. Include year, model, country, and preferred report language (EN / PT / ES).
1739 Grant St, Santa Clara, CA 95050 · Mon–Fri 8:30 AM–5:00 PM PT
